Support center
We're Here to Help
Our support team is available to assist with installation, activation, troubleshooting, refunds, and general inquiries.
Support categories
eSIM Installation
Step-by-step setup for iPhone and Android.
Activation Issues
Profile installed but no connection yet?
QR Code Problems
Lost, expired or already-used QR codes.
Payment Support
Failed payments, receipts and invoices.
Refund Requests
Unused eSIMs within 30 days of purchase.
Travel Assistance
Choosing the right plan for your trip.
Device Compatibility
Check whether your phone supports eSIM.
General Questions
Anything else about your FES eSIM.
Contact us
Installation guide
- 1
Purchase eSIM
Pick your destination and plan, then pay securely.
- 2
Receive QR Code
Delivered instantly by email, WhatsApp and dashboard.
- 3
Install eSIM
Settings → Mobile Data → Add eSIM → scan the QR.
- 4
Activate
Turn the FES line on when you land.
- 5
Connect
Enable data roaming for the FES line.
- 6
Enjoy Internet
You are online in about two minutes.
Device support
Apple iPhone
iPhone XS and newer
eSIM supported
Samsung Galaxy
Galaxy S20 and newer
eSIM supported
Google Pixel
Pixel 3 and newer
eSIM supported
Huawei
P40, Mate 40 Pro
eSIM supported
Xiaomi
13, 14 series
eSIM supported
Oppo
Find X3 and newer
eSIM supported
Vivo
X90, X100 series
eSIM supported
OnePlus
11, 12 series
eSIM supported
Common issues
WhatsApp Support
Live chat with a specialist any time.
Email Support
Detailed help with your order ID.
Fast Response
Most replies in under 10 minutes.
Available Worldwide
Support in every timezone, 24/7.
Frequently asked questions
Help center
Need Immediate Help?
Our team is online right now — send us your order ID and we will sort it out.